Frequently asked Questions                                                                   Copyright and Disclaimer Statement

How do I get my Completion Report?

Answer:

1. When all institutional requirements are met, including the minimal aggregate score requirement, you will download / print your completion report from the Learner Main Menu.
2. Find and follow the link to "View course completion history for CITI Program and print completion certificates.
3. Print your "Completion Report".

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How can my Organization subscribe to the CITI Program as an institutional member

Answer:

Institutional membership is easy and cost effective.    First review the materials at CITI Information .   You can call the CITI office (305 243-7970)  for more information or send an email to citisupport@med.miami.edu .  CITI Order forms are available at CITI RCR Order form and at CITI HSR Order form.

 

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How do I enroll in a CITI course for the first time?

Answer:

If your organization is a participant in the CITI Program and this is your first time at the CITI Course site you must register for the course.  This is an easy process.

From the Home Page, choose New Users, "Register Here" then:

1. Choose your institutional affiliation.

2. Choose a Username and Password

3. Provide contact information required by your institution.

4. You will be given the opportunity to register with another institution (e.g., the Local VA or the institution of a collaborator). This is a handy option as you will not be required to complete the same modules required by both institutions more than once.

5. Answer 1 or more questions about your research focus or research role so that the software will present you with the appropriate customized curriculum.

6. After you select the curriculum the software will present you with the "Learners Main Menu"

7. You will then  "Click on this Grade book link to enter the course".

8. The modules will then be displayed.

 

 

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How do I change my Learner Group or enroll in another CITI Course?

Answer:  

1. Log on to the CITI course site. 
2. Go to the Learner Main Menu,
3. Follow the link "View/Update your Learner Group".
4. Link "Update Group"  
5. Modify your responses to the Enrollment Questions.
6. Submit
    

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How do I enroll in the Lab Animal Welfare course?

Answer:

The CITI Laboratory Animal Welfare Course will be available to CITI subscriber institutions beginning May 18, 2007.   The course is an updated version of the course established by the VA at www.researchtraining.org and meets the federal requirements for basic training in the human care and use of animals in research and teaching.  

• Choose the appropriate (investigator, IACUC Member) Laboratory Animal Welfare Course on the enrollment page when you register for the first time. 
• Enroll in the course from the Learners Main Menu by following the "Learner Group Update" link or the "Add the Animal Welfare Course" link.  

Follow the link to see a "Demo" version of the course.   If your organization would like to subscribe to the CITI Laboratory Animal Welfare Course  please call CITI at 305 243-7970 or e-mail CitiLabAnimal@med.miami.edu.

 

 

How do I enroll in the CITI Public Access RCR Course?

Answer:

Yes, The RCR course site is partially supported by the ORI, DHHS.  As part of that support agreement is the provision that CITI will provide a customized RCR curriculum to any institution regardless of membership status.  The public access feature will continue as long as CITI has support from ORI.  To setup a customized course for your institution / organization complete a CITI RCR Order form and submit it with a cover letter and contact information to citisupport@med.miami.edu or call 305 243-7970 for details.

 

 

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Yes, indeed you can.   The RCR course site is fully customizable and in this regard perfectly suited to building a class specific teaching aid. To setup a customized course for your class, complete a CITI RCR Order form and submit it with a cover letter and contact information to citisupport@med.miami.edu or call 305 243-7970 for details.

The Course site is partially supported by the ORI, DHHS.  As part of that support agreement is the provision that CITI will provide a customized RCR curriculum to any institution regardless of membership status.  The public access feature will continue as long as CITI has support from ORI. 

 

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How do I set up a HIPAA Course for my institution?

Answer:

The Health Information Privacy and Security (HIPS) Course is available for all participating institutions.  It is customizable and covers Health information Privacy and Security issues.  It meets the Federal mandate for compliance training.  A sample HIPS course is available as a "DEMO" from the CITI Home Page. 

 Customized courses are available for CITI subscriber institutions.  Modules available to design a customized course are:   

• About the "HIPS" HIPAA education series*
• Privacy Rules: Introduction to Federal and State Requirements*
• Privacy Rules: Clinicians*
• Privacy Rules: Clinical Investigators*
• Privacy Rules: Students and Instructors*
• Privacy Rules: Fundraisers* 
• Privacy Rules: Marketers*
• Security Rules: Basics of Being Secure, Part 1*
• Security Rules: Basics of Being Secure, Part 2*
• Security Rules: Protecting your Computer*
• Security Rules: Picking and Protecting Passwords**
• Security Rules: Protecting your Portables*
• Security Rules: Protecting your identity*
• Security Rules: Safer Email-ing and IM-ing, Part 1*
• Security Rules: Safer Email-ing and IM-ing, Part 2*
• Security Rules: Safer Web Surfing*
• Security Rules: Introduction to Federal and State Requirements* 
• Security Rules: Issues for Work/Workers Off-Site*
• Completing the Privacy and Security Course

To setup a customized course for your class, complete a CITI Order form and submit it with a cover letter and contact information to citisupport@med.miami.edu or call 305 243-7970 for details.

 

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How do I take advantage of the CITI International (non English) Course site?

Answer:

How do I change my Username, or Password?

Answer:  

1. Log on to the CITI course site. 
2. Go to the Learner Main Menu,
3. Follow the Link to Change Your Username and Password.

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I forgot my username and/or Password. What do I do?

Answer:

If you registered for the course after May 1, 2004 you may utilize the automated username/password retrieval system by clicking on the "Forgot Username and Password" link on the Home Page.   If you made an error in providing your email address or there are firewalls to prevent HTML attachments, your request will not be filled and you will need to contact CITI Support at (305) 243-7970. 

Please do NOT register a new account for it will not bring up your history/profile nor will it be able to merge a new and previous existing accounts.

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1. Log on to the CITI course site. 
2. Go to the Learner Main Menu,
3. Scroll down to Learner Utilities
4. Follow the Link to Update profile information for CITI Program.
5. Provide the new information and Submit.

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You will need to re-register at this course site.  Follow the link to "Register for the CITI Course".   Choose a username and password that you will remember.  You may use your old username and password, but you will need to re-register at this time.
 

 

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If you completed a CITI Course prior to May 1, 2004 you must first contact your IRB or Compliance office to see if they have a record of your completion report.  They should have all of the CITI training records for your institution.  If you still can not obtain verification, contact the CITI Office at citisupport@med.miami.edu or at 305 243-7970. 
 

 

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YES!  Use the link on the Learner Menu, to "Affiliate with another institution".  This utility will permit you to enroll with another member institution.   The software will merge the required curriculum from all organizations and present the curriculum in the grade book.   When the requirements are met for each institution, a completion notice will be sent to each organization.  

However, the curriculum will only transfer to the newest institution if:

• The modules are the same, I.D. number must match.
   
• The lifetime of the module has not passed. Meaning, if you transfer from institution A in January 2006 and their renewal period is every three years, you must transfer the modules to institution B before July 2007, which is 1 ½ years. The transfer period is only half of the renewal period.
   

Each institution has specific instructional requirements for their learners.  Each CITI module has text to read and a quiz to complete.  The average learner spends approximately 4.5 hrs in the Basic Course site and uses approximately 5 logins to complete the course.   The average learner requires approximately 2 hrs to complete the CITI Refresher Course.

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The links to the quizzes are at the bottom of each module in the footer of the page.  Review your Institutional requirements to determine which course you are required to complete. You may access the quiz by logging on to the site and going to the Learners Menu, once you are at the Learners Menu click on either the Basic Course or the Refresher Course to access your Grade Book,   There are links in the Grade Book to provide you access to the all Modules available to your institution.  You MUST complete the first module required by your institution prior to accessing the next module.  As you complete modules the next module in the sequence will become available.  After all required modules are completed the Optional modules will become available for you to review. If you continue to experience difficulty contact CITI Support at (305) 243-7970.

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Follow the link to send your training coordinator an email message.   If your Institution does not appear, then please contact our help desk at (305) 243-7970 or email CITI Support. Upon completion of the course your institutional training coordinator or compliance officer will automatically be sent  a copy of the Completion Report by email.

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You must complete a minimum of 12 modules from the Basic Course with an aggregate score of 70% correct on the quizzes to be eligible for 6 Credits.  For the Refresher Course you must complete a minimum of 20 modules with an aggregate score of 70% correct on the quizzes to be eligible for 2 Credits.  Follow the link for further details regarding the CME/CEU policy.
 

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All of your previous scores have been saved. Close your browser window and then log back onto the site. Access the Basic Course Grade Book link, this will allow you to view the modules you have completed.

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Heavy course site usage

The CITI program experiences the heaviest usage.

• During the months preceding the NIH grant application deadlines. 
• At the beginning of the Fall (September) and Spring (January) semesters.

The CITI Program course site usage increases markedly after 10am EDT, peaks between 11am and 4pm EDT, decrease after 5pm and decreases markedly after 11pm EDT. On the weekends, usage is generally < 50% of that during the week.

Currently, a limitation of 800 concurrent users is enforced to provide everyone an opportunity to use the course site with rapid page response times.  By June 1, 2007, concurrent user limits will be rolled back to 2000 concurrent users as new hardware comes on line.

 

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Revised 2-9-07 pb