CITI Program's Customer Support agents are available Monday through Friday at +1-888-529-5929 between 8:30 a.m. - 7:30 p.m. U.S. Eastern time. In the event you have difficulties contacting us by phone, please send an email to support@citiprogram.org.

Retrieve your CITI Username

If you have forgotten your username, enter an email address that you used for registration of that account. Your username will be sent to this email address.

Reset Your CITI Password

If you have forgotten your password, enter the username and an email address you used for registration of that account. You will receive an email at this address that contains instructions on how to reset your password.